Shipping policy

⚓ Shipping Policy – MarineQuest Supply

Overview

MarineQuest Supply ships marine parts and accessories throughout the United States. We work with multiple carriers and suppliers to ensure timely delivery; however, shipping times are estimates only and are not guaranteed.

By placing an order, you agree to the terms outlined in this Shipping Policy.

Order Processing Time

Most orders are processed within 1–3 business days
Orders placed on weekends or holidays will be processed the next business day
Processing time may be longer during peak seasons or inventory delays

Some items may ship directly from manufacturers or distributors and can require additional processing time.

Shipping Methods

We ship using major carriers including:

UPS
FedEx
USPS
Freight carriers (for oversized items)

The shipping method is selected based on product type, size, weight, and destination.

Shipping Rates

Shipping rates are calculated at checkout based on weight, dimensions, and destination
Expedited shipping options may be available at additional cost
Oversized or freight items may require custom shipping quotes

Delivery Time Estimates

Typical delivery times after shipment:

Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days (if selected)
Freight Shipments: 5–10 business days or longer

Delivery times are estimates and may vary due to carrier delays, weather, or supply chain disruptions.

Freight & Oversized Items

Some marine products (such as large hardware, engines, or bulky equipment) may ship via freight carrier.

For freight shipments:

A valid phone number is required for delivery scheduling
Delivery is typically curbside only
Additional fees may apply for residential or liftgate service
The customer is responsible for inspecting freight upon delivery

Risk of Loss

All items purchased from MarineQuest Supply are shipped under a FOB shipping point basis.

Risk of loss transfers to the customer once the order is handed to the carrier
MarineQuest Supply is not responsible for lost, stolen, or delayed packages once shipped
Claims for lost or damaged packages must be filed with the carrier

We will assist customers with carrier claims when applicable.

Shipping Restrictions

We currently do not ship to:

P.O. Boxes (for certain carriers or large items)
International destinations (unless otherwise stated)
Restricted or regulated locations where carrier limitations apply

We reserve the right to cancel orders that cannot be shipped to a valid address.

Order Tracking

Once your order ships, you will receive a tracking number via email. Tracking updates are provided by the carrier and may take up to 24–48 hours to activate.

Damaged or Missing Items

If your order arrives damaged or incomplete:

Contact us within 48 hours of delivery
Provide photos of packaging and product
Retain all packaging materials for inspection

We will assist in resolving the issue through replacement, refund, or carrier claim where applicable.

Shipping Delays

MarineQuest Supply is not responsible for delays caused by:

Weather events
Carrier disruptions
Supply chain shortages
Manufacturer backorders
Incorrect or incomplete shipping information provided by the customer

We will do our best to keep customers informed of any delays.

Address Accuracy

Customers are responsible for providing accurate shipping information.

Orders shipped to incorrect addresses due to customer error are not the responsibility of MarineQuest Supply
Additional fees may apply for reshipping returned packages